Frequently Asked Questions

We look at the person, not just the task.

Two people may need the same type of assistance but have completely different routines, preferences, personalities and goals. That is why we do not believe in one size fits all care.

We take the time to understand what matters to you and create care around your individual needs and lifestyle.

Our approach includes:

• More than 28 years of healthcare experience
• Nurse led healthcare expertise
• Personalized care planning
• Thoughtful caregiver matching
• Respect for independence and dignity
• Family involvement and clear communication
• Flexible care that adapts as needs change
• A wide range of home and healthcare services

Most importantly, we listen.

Because exceptional care is not just about what we do. It is about understanding who we are caring for.

We start by getting to know you.

We will talk about your health and care needs, but we will also want to understand your daily routine, independence, preferences, family situation and goals.

Depending on your situation, we may consider:

• Personal care needs
• Mobility and safety
• Daily routines
• Nutrition and meals
• Medication-related support
• Cognitive needs
• Social and emotional well-being
• Cultural and language preferences
• Family involvement
• Recovery or rehabilitation goals

As your needs change, your care can change with you.

Finding the right caregiver is about more than finding someone who is available.

We consider the type of care required as well as the person receiving it. Depending on the situation, we may look at experience, skills, personality, communication style, schedule, cultural preferences and other factors that are important to the client and family.

A caregiver can become a trusted and familiar part of someone’s life, so the relationship matters.

Our goal is to find someone who is capable of providing the required care and is also a good fit for the person receiving it.

Please tell us.

Sometimes a caregiver can be experienced and qualified but still not be the right personal fit for a particular client.

You should feel comfortable with the person providing care in your home. If something isn’t working, we will listen to your concerns and work with you to find a more suitable arrangement where possible.

We provide a wide range of home and healthcare services, including:

• Senior and aging-at-home care
• Personal support
• Companion care
• Respite care
• Skilled nursing
• Dementia and Alzheimer’s care
• Post-surgical care
• Hospital-to-home support
• Rehabilitation support
• Motor vehicle accident recovery
• Traumatic brain and spinal cord injury support
• Workplace injury and WSIB-related care
• Chronic health support
• Palliative and hospice care
• Specialized and complex care

If you are not sure which service you need, that’s okay. Tell us what is happening, and we will help you understand your options.

Yes.

For many people, staying at home means staying close to the people, routines and memories they know and love.

Our role is to provide support where it is needed while helping the person remain as independent as possible.

Depending on their needs, care may include help with bathing, dressing, grooming, mobility, meals, companionship, appointments, safety and nursing care.

Yes.

Dementia care requires patience, consistency and an understanding of the person behind the diagnosis.

We take the time to learn about the individual’s history, routines, personality, communication style and preferences. Familiarity and consistency can be especially important, which is why caregiver matching and continuity are an important part of our approach.

We also understand that dementia affects the whole family.

Yes.

Coming home from hospital is often when families realize that recovery still requires support.

Depending on the individual’s needs, we can help with personal care, mobility, nursing support, daily routines, medication-related assistance, rehabilitation support, appointments and companionship.

We also support people recovering from accidents, traumatic brain injuries, spinal cord injuries and workplace injuries.

If possible, contact us before discharge so we can discuss the care needed at home and help you plan ahead.

Yes.

Modern Angels provides caregiver services 24 hours a day, seven days a week, depending on the client’s needs, location, service requirements and caregiver availability.

Care can be arranged for:

• Daytime support
• Overnight care
• Extended hours
• Around-the-clock care

We will talk with you about your situation and help determine an arrangement that fits your needs.

It depends on the type of care you need, where you live, the schedule, the level of care and caregiver availability.

We understand that some families need help quickly, particularly after a hospital stay, surgery, injury or sudden change in a loved one’s condition.

If you need care urgently, let us know when you contact us. We will discuss your needs and the options currently available.

Home care costs vary because every client and every care situation is different.

The cost may depend on the type of service, number of hours, frequency of care, level of care, professional qualifications required, schedule and location.

We first take the time to understand your situation and then explain the care options and costs that apply to you.

Yes.

Caring for someone you love can be rewarding, but it can also be exhausting.

Respite care gives family caregivers time to rest, work, attend appointments, take care of their own health, spend time with family or simply take a break.

Asking for help doesn’t mean you’re giving up your role as a caregiver.

We provide care across Ontario, serving clients in major cities, surrounding communities and smaller towns throughout the province.

Service availability depends on your location and the type of care required.

Don’t see your community listed? Contact us. We will provide care in your area.

You don’t need to know exactly what kind of care you need before you contact us.

Maybe you need some help managing at home. Maybe your mother is having more difficulty managing on her own. Maybe your father is becoming forgetful. Maybe someone is coming home from hospital, recovering from surgery or an injury, or your family caregiver is feeling exhausted.

Whatever the situation, start by telling us what is happening.

We will listen, ask questions, explain your options and help you understand what type of support may be appropriate.