Privacy Policy
Last Updated: March 24, 2026
Introduction
This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website, online forms, and other interactions. We are committed to handling personal information responsibly and in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Scope
This policy applies to all personal information collected from individuals who visit our website, submit online forms, communicate with us electronically, or otherwise interact with our services. It does not apply to personal health information (PHI); PHI is governed by our separate PHI‑specific policy.
Information We Collect
We collect personal information only when it is voluntarily provided. Examples include:
- Contact forms: name, email address, phone number, message content
- Newsletter sign‑up forms: name, email address
- Event or program registrations: name, email address, phone number, organisation, preferences
- Other voluntary submissions: any information the individual includes in an online form or email
We do not collect sensitive information unless explicitly provided.
How We Use Personal Information
We use the information collected for purposes such as:
- Responding to inquiries or requests
- Providing updates, newsletters, or notifications (with consent)
- Processing registrations, appointments, or requests for services
- Improving our website, content, and user experience
- Maintaining business records
- Meeting legal or regulatory requirements
We do not sell personal information.
Consent
By submitting personal information through our website or forms, individuals provide implied consent for us to use the information for the stated purposes.
Individuals may withdraw consent at any time, subject to legal or operational limitations.
Disclosure of Information
We may disclose personal information to:
- Service providers that support our operations (e.g., email services, website hosting)
- Regulators or authorities if required by law
- Other parties only with the individual’s explicit consent
All third‑party service providers are required to protect personal information in accordance with applicable standards.
Retention and Disposal
We retain personal information only as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations.
Information is securely destroyed or anonymised when no longer required.
Safeguards
We employ administrative, technical, and physical safeguards to protect personal information, including:
- Access controls and authentication
- Encryption of data in transit where appropriate
- Secure storage and restricted access
- Staff confidentiality obligations
While we take reasonable steps to protect information, no method of transmission or storage is fully secure.
Your Rights
Individuals have the right to:
- Request access to their personal information
- Correct inaccurate or incomplete information
- Withdraw consent to future communications
- Request deletion where legally permitted
Requests will be addressed in a timely and lawful manner.
Website Cookies and Tracking
We do not voluntarily collect website usage data such as IP address, device identifiers, or browsing activity.
However, some of the third‑party platforms we rely on may automatically collect technical or usage data for analytics, security, and operational purposes. This information is collected directly by those service providers and is processed in accordance with their own privacy policies.
We do not use this data for our own tracking or marketing purposes, but we may receive limited, aggregated, non‑identifiable reports generated by these platforms.
Users may choose to disable cookies or similar technologies in their browser settings, although doing so may limit certain website features.
Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies.
Updates to This Policy
We may update this policy periodically to reflect changes in our practices or applicable laws. The “Effective Date” at the top will indicate the latest version.
Contact Information
For questions, concerns, or requests related to your personal information, please contact:
Information Technology Lead
Modern Angels Healthcare
support@modernangels.ca